Help/FAQ

The Password Manager application now supports the ability for Dealers / Suppliers / Ford Partners to maintain their password.

Internal Users (CDSID)

User Guides

Dealers / Suppliers / Ford Partners

  • If you know your current password then click here to change your password
  • If you don’t know your password, contact your security admin or local help desk to obtain a temporary password. Once you have obtained your temporary password then return to Password Manager to change your password
  • US & Canadian Dealers - Please contact your Dealer Security Admin or Web Support Group at (800) 790-4357 (Select Ext. 2 Then Ext. 6) if assistance is required
  • All other partners – Contact your local helpdesk for assistance

Suppliers with COVISINT ID

  • This process does not apply to manage your COVISINT password
  • If you know your FSNID password click here to change your password
  • If you don’t know your FSN ID Password you can set it using your COVISINT credential.Go to the Password reset page
  • If you are still having issues contact your CSA (Company Security Administrator) to set a temporary password. Then go to the Password reset page to complete the process

All countries IT service desk: Click here for all latest phone numbers
 
North American Support Center: Internal 74957, External 1-313-31-74957 or 1-888-31-74957
 
Germany Support Center: Internal 87013322, External 02219013322
Outside Germany: +49 221 9013322
 
United Kingdom Support Center: Internal 8734 3322, External 01277253322
Outside UK: +44 1277 253322
 
Ford Financial Support Centers:
North America: Internal 84-52262, External (313)845-2262
Europe: Internal 8730-2001, External 01277 692001
International: (+44) 1277 692001
 
Asia/Pacific: Internal 8787 (Australia Only), External +61 3 9868 8787
 
Ford of Australia Support Center: Internal 8686, External +61 3 9359 8686
 
Sweden IT-Support Center: Internal 91000, External +46 31 591000
 
Brazil Support Center: Internal 8400, External 55-11-4174 8400
 
Ford New Zealand Support Center: Internal 8031, No Externally dialed number

 

Suggestions? Please send an email to the Password Manager Team at PMGR@ford.com. PLEASE DO NOT SEND AN EMAIL TO THIS ADDRESS TO REPORT PROBLEMS.   PLEASE CALL THE IT Service Desk (THE NUMBER IS LISTED ABOVE) TO REPORT PROBLEMS.   PLEASE SEND ONLY SUGGESTIONS/COMMENTS TO THIS ACCOUNT.

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